Amy Shaffner, RN, BSN, PHN

Amy Shaffner, RN, BSN, PHN is responsible for providing government guidance, support, and oversight to acute-care facilities at Optum360. She ensures that key stakeholders have the tools, knowledge, and processes to effectively manage responses to government audits and to minimize the fiscal impact to the health system. Amy counsels and educates appeal nurse writers in a variety of subjects relating to the denial process and appeals. She performs QM audits and promotes standardization of the audit process.