Serious executive worker concentrated in laptop screen, browses internet web page.

Certainly, audits are a growing source of concern, but there is no need for panic if you are adequately prepared.

The topic of audits has caused significant discussion of late, and for good reason. It is not uncommon for an organization to resubmit a claim for a higher-weighted (or, even at times, lower-weighted) MS-DRG. Yet if this is common practice for an organization, there may be cause for concern. The Centers for Medicare & Medicaid Services (CMS) has the authority to have amended claims reviewed by a Quality Innovation Network-Quality Improvement Organization (QIN-QIO).

As you know, the principal diagnosis or procedure establishes the DRG. At times, a facility determines that the originally assigned DRG did not appropriately reflect the services provided to the patient. In these instances, a higher-weighted DRG is requested.

Typically, after the Medicare Administrative Contractor (MAC) processes the request, CMS may select it for QIO post-payment review. It is not uncommon for the QIO to target an organization if an outlier is discovered. However, this is not always the case.  There may not be a need for outliers to be found to prompt a review, or even a flat denial.  

Earlier this year, the U.S. Department of Health and Human Services (HHS) Office of Inspector General (OIG) came out with a report on concerns about an increase in the reporting of highest-severity DRGs.

As a result of the report’s findings, the OIG has recommended that CMS conduct targeted reviews to identify stays involving patterns of higher-weighted DRGs. 

There have been widespread discussions of the emergence of denials being received from the QIN-QIO, with minimal supplemental information; in some cases, the denial was reportedly simply due to a “QIO audit.” These types of incidences have been raising questions, since typically, a QIO would not be associated or involved with these types of denials. CMS’s Beneficiary and Family Centered-Quality Improvement Organizations (BFCC-QIOs) address quality-of-care concerns and appeals. And typically, the QIN-QIOs focus on best practices for better care. Livanta (the BFCC-QIO) has the contract to review all higher-weighted DRG billing for the entire country at this time.

The healthcare landscape has changed, with the financial impact of the past year being increasingly evident. It may be that contractors are under elevated pressure to recover costs, even when there is less than a tangible pretext. Because of this, facilities must be prepared.

With this focus on higher-weighted DRGs, there certainly is a spotlight on the importance of clear and accurate documentation in the medical record. If a record is targeted for a coding review, it is also reviewed for medical necessity.

Providers would also be well-advised to implement initiatives to perform focused reviews. Coding reviews are a solid course of action for defense, as being proactive can save an organization a great deal of trouble. A pre-bill review process is recommended to help identify areas of risk, such as coding changes, additional conditions that should be coded, and sequencing errors; each of these affects reimbursement. An organization’s Program for Evaluating Payment Patterns Electronic Report (PEPPER) is a helpful tool to reveal undesirable trends.

When working with any type of government review, timeframes are involved. It is also important to ensure that release of information is aware of these reviews, and plan accordingly.

The focus of these reviews places a spotlight on the importance of clear and accurate documentation in the medical record, and the absolute requirements for hospitals to implement training and education for coders – after all, accurate coding is imperative!

Finding a silver lining in all of this, hospitals can see the increase in these types of audits as an opportunity for self-examination and improvements!  

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